Last Revised: 2026 July 31
Cancellation Policy
A. Nature of the Service and the Right of Withdrawal
The video-to-DCP conversion service is bespoke: the deliverable is produced exclusively on the basis of the specific file and specifications furnished by the customer and cannot be reused or resold to any other customer. This characteristic bears directly upon the availability of the statutory right of withdrawal, as set forth below.
B. Cancellation Prior to Commencement of Processing
The customer may cancel the order free of charge, provided that processing of the customer’s file has not yet commenced, by contacting [info@authorwave.com]. In such event, the full amount paid shall be refunded.
C. Fourteen-Day Right of Withdrawal – Special Regime for Bespoke Digital Services
C.1 As a general rule, the consumer is entitled to withdraw from the contract, without stating any reason, within fourteen (14) calendar days from the conclusion of the contract (Article 3e, Law 2251/1994).
C.2 Loss of the Right of Withdrawal upon Commencement of Performance with Consent Given that processing typically commences immediately upon receipt of payment and is frequently completed prior to expiry of the fourteen-day period, the customer shall be required, at the time of order completion, to provide express, documented consent (e.g., by means of a dedicated confirmation field), worded substantially as follows:
“I expressly request that processing of my file commence immediately, and I acknowledge that, upon full performance of the service, I will lose my right of withdrawal.”
Absent such express consent, the Service Provider shall not commence processing prior to expiry of the withdrawal period.
- Where processing is completed in fullon the strength of the foregoing consent, the customer forfeits the right of withdrawal (Article 3ia(a), Law 2251/1994), the DCP being a bespoke deliverable incapable of “return” or reuse.
- Where the customer withdraws prior tocompletion of processing, the customer shall be liable to pay an amount proportionate to the stage of performance completed as of the date on which notice of withdrawal is given, calculated by reference to the total contract price.
C.3 Alternative Arrangement – Deferred Commencement A customer wishing to preserve the full fourteen-day right of withdrawal may request that processing commence only after expiry of the withdrawal period, by so notifying the Service Provider.
C.4 Reimbursement Any amount due to be reimbursed shall be refunded without undue delay and, in any event, no later than fourteen (14) days from the date on which notice of withdrawal is received, using the same means of payment as employed for the original transaction.
D. Defective Performance
Where the delivered DCP exhibits a technical defect demonstrably attributable to the Service Provider (e.g., encoding inconsistent with the agreed specifications), the customer shall be entitled to free-of-charge correction or re-issuance within a reasonable period or, where this is not feasible, to a price reduction or reimbursement, in accordance with the applicable provisions of the Greek Civil Code and Law 2251/1994. This provision shall not extend to defects attributable to inaccurate specifications furnished by the customer or to incompatibility with third-party equipment.
E. Procedure
- Contact info@authorwave.com, quoting the relevant order reference.
- Acknowledgment of receipt of the request and verification of the processing stage reached.
- Calculation of any amount due in proportion to work performed (see Section C.2).
- Completion of reimbursement within fourteen (14) days.
